FAQ

⭐ FREQUENTLY ASKED QUESTIONS (FAQ)

Q1: Does eAuctionHub sell properties?

A: No. eAuctionHub only displays verified auction information issued by banks and financial institutions.
We are not the owner, seller, broker, or agent of any property.

Q2: Are the properties listed here legally valid?

A: Bank auction properties are auctioned by banks after completing the required legal process.
eAuctionHub only displays official notices and documents.
Final verification must be done by the user independently.

Q3: What if a property does not have photos or location details?

A: If photos, videos, or location details are not available in the official notice, we display only the information provided by the bank.
For accurate details, property inspection and direct contact with the concerned bank are recommended.

Q4: Does eAuctionHub assist in EMD payment or bidding?

A: We provide EMD forms, auction documents, and bank officer contact details.
However, EMD payment and bidding must be done directly through the bank or authorized e-auction portal by the user.

Q5: Are brokers or agents involved on eAuctionHub?

A: No. eAuctionHub is a No-Broker / No-Agent information platform.
(Note: For document verification or legal opinion, consult a qualified advocate.)

Q6: What do I get with a subscription?

A: With the eAuctionHub Basic Plan, you get:

• Pan-India access to bank auction properties
• Official Sales Notices & Auction Documents (Download)
• Original Bank Auction / EMD Forms (Download)
• Verified Bank Auction Officer Contact Details
• Unlimited Property Views
• Complete Auction Information
• Property Photos, Videos & Location Maps (if available)
• Daily Auction Alerts
• Advanced Search Filters (City / Bank / Price / Property Type)
• Support Ticket System (Customer Support)

All features remain active during your subscription validity.

Q7: How can I report incorrect information?

A: You can report issues via:
• Email Support
• Support Ticket System

We will cross-check the information with the concerned bank or official source and update it promptly.

Q8: What is EMD and why is it required?

A: EMD (Earnest Money Deposit) is a security amount required to participate in an auction.
EMD rules are defined by the respective bank or e-auction portal.

Q9: Does eAuctionHub provide legal advice?

A: No. eAuctionHub does not provide legal or financial advice.
For legal verification or consultation, please contact a qualified advocate or consultant.

Q10: Can I view or bid on properties from any city?

A: Yes. eAuctionHub provides Pan-India bank auction information.
The bidding process depends on the local rules and procedures of the concerned bank.

Q11: How do I get customer support?

A: Support is provided based on your subscription plan and may include:
• Email Support
• Support Ticket System
• Alerts
(as per your active plan)

Q12: What is the Refund Policy?

Refund Policy

  1. No refund is available after subscription activation, as this is a digital information service.

  2. In case of duplicate charges or technical payment errors, a 100% refund will be processed after verification.

  3. For refunds, please contact us via Support Ticket or Email.
    Refunds are processed within 3–7 working days.